Shipping + Returns

Domestic Shipping Information

Most orders will process within 3 - 5 business days in our Chicago HQ from the day the order was placed. Once shipped, most orders arrive between 2-10 business days depending on your location. Take advantage of FREE SHIPPING on orders over $49.99usd (after any applied discounts, before taxes) within the contiguous United States. All other orders will ship our domestic flat rate cost of $7 USD.

Shipping speeds displayed at check out will not speed up your processing time, so please plan ahead. ***Please note: UPS shipping does not qualify for our free shipping incentive.*** Please make sure your address is correct as we cannot be responsible for incorrect addresses entered. Your order cannot be changed once it has been placed, so please double and triple check all your details prior to submissions. Thank you for understanding!

The UPS shipping option is standard ground, and not expedited.

Please note: once a package is picked up from our Chicago, IL HQ, the tracking information and delivery responsibility is outside of our control. Once shipped, the carrier (USPS, UPS, etc) is responsible for delivery.

International Orders

International customers: Please note, our free shipping incentive only applies to customers within the Contiguous United States. We are currently only shipping international parcels to Canada, Germany, and Mexico. We are hoping to add more territories soon! The customer will be responsible for the payment of any duties connected to your orders. Please plan ahead.

Returns + Exchanges

If you’re not 100% satisfied with one of your Soap Distillery products, we would love to help you out! Please contact our Customer Service team at hello@soapdistillery.com within two weeks of receiving your item, and we’ll take it from there.

Due to the hygienic nature of our products, we can only accept returns on a case by case basis. If you have accidentally received the incorrect product, or if you have sustained shipping damage, please reach out to us so we may be able to assist you.

If your order arrived damaged, please send us an email at hello@soapdistillery.com within 5 business days of receiving your order, including photos with a detailed description and we'll get it sorted out for you.

NOTE: We are unable to cover any shipping fees. Discontinued items, limited edition, special release, gift cards, or items not produced by Soap Distillery are final sale and not eligible for returns or exchanges.

2023 Holiday Closures

Our Chicago HQ ships orders business days M-F. We will not process or ship orders on the following dates:

New Year's Day (in observance of) - Monday, January 2nd
Inventory - Tuesday, January 3, 2023 + Wednesday, January 4
Mr. Luther King, Jr. Day - Monday, January 16
Memorial Day - Monday, May 29
Juneteenth - Monday, June 19
Independence Day - Tuesday, July 4
Labor Day - Monday, September 4
Indigenous People’s Day - Monday, October 9
Thanksgiving - Thursday, November 23 + Friday, November 24
Christmas Eve (in observance of) - Friday, December 22
Christmas - Monday, December 25
New Year’s Eve (in observance of) - Friday, December 29
New Year’s Day - Monday, January 1
Inventory - Tuesday, January 2, 2024 + Wednesday, January 3, 2024