Shipping and Pick Up Info
Domestic Shipping Information
***USPS is experiencing extreme shipping delays due to understaffing and shipping increases. Please allow an additional time for delivery once your order has shipped.***
Most orders will process within 5-7 business days in our Chicago HQ from the day the order was placed. We are slightly delayed due to the uptick on holiday orders. Please expect 2-4 additional business days of processing time. Once shipped, most orders arrive between 2-5 business days. Take advantage of FREE SHIPPING on order's over $50 (after any applied discounts, before taxes). All other orders will ship our domestic flat rate cost of $6.50 USD. ***Please note: UPS shipping does not qualify for our free shipping incentive.***
The UPS shipping option is standard ground, and not expedited.
Please note: once a package is picked up from our Chicago, IL HQ, the tracking information and delivery responsibility is outside of our control. Once shipped, the carrier (USPS, UPS, etc) is responsible for delivery. We are currently unable to replace packages that have been lost or are missing.
International customers: because of the current pandemic, we are only able to ship parcels to Canada, Germany, and Mexico. We are hoping to add more territories back soon! The customer will be responsible for the payment of any duties connected to your orders. Please plan ahead.
PICK UP ORDERS
When your order is ready to be picked up, you will be sent a notification containing the pick up instructions. Our pick up window is Monday through Friday, 10am - 4pm. We are closed on the weekends. Our production facility is not a storefront, and we do not hold an after hours schedule. We are located just outside of the West Loop. Orders marked for pick up will not be shipped, so please plan accordingly.
2020 HOLIDAY CLOSURES
Our Chicago HQ ships orders business days M-F. We will not process or ship orders on the following dates:
- Independence Day [Observed] - Friday, July 3
- Labor Day - Monday, September 7
- Thanksgiving - Thursday, November 26 + Friday, November 27
- Christmas - Thursday, December 24 + Friday, December 25
- Inventory - Monday, December 28 + Tuesday, December 29
- New Year's - Thursday, December 31 + January 1, 2021