Shipping and Pick Up Info
Domestic Shipping Information
***Because of the recent uptick in orders, our current processing time is around two weeks until we get caught back up. Once caught up, this message will be removed. Please expect temporary delays. Orders will be processed in the order that they are received. Thank you so much for your support!***
Most orders will process within 3-5 business days in our Chicago HQ from the day the order was placed. Once shipped, most orders arrive between 2-5 business days. Take advantage of FREE SHIPPING on order's over $50 (after any applied discounts, before taxes). All other orders will ship our domestic flat rate cost of $6.50 USD.
Please note: once a package is picked up from our Chicago, IL HQ, the tracking information and delivery responsibility is outside of our control. Once shipped, the carrier (USPS, UPS, etc) is responsible for delivery. We are currently unable to replace packages that have been lost or are missing.
***International customers: The current pandemic has caused massive delays in international shipping. It is currently taking anywhere between 1-3 months for international orders to be delivered. We are unable to change this at this time. Please plan accordingly***
International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 1-3 weeks to arrive. Please note - international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.
PICK UP ORDERS
When your order is ready to be picked up, you will be sent a notification containing the pick up instructions. Our pick up window is Monday through Friday, 10am - 4pm. We are closed on the weekends. We are located just outside of the West Loop. Orders marked for pick up will not be shipped, so please plan accordingly.
2020 HOLIDAY CLOSURES
Our Chicago HQ ships orders business days M-F. We will not process or ship orders on the following dates:
- Independence Day [Observed] - Friday, July 3
- Labor Day - Monday, September 7
- Thanksgiving - Thursday, November 26 + Friday, November 27
- Christmas - Thursday, December 24 + Friday, December 25
- New Year's Day - Friday, January 1